Chamel Terms of Service

Article 1 Purpose

These Terms define the conditions, procedures, rights, obligations, and responsibilities for using Chamel.

Article 2 Definitions

“Service” means Chamel and its related pages, tools, APIs, files, translation, DTP, review, quote, payment, and delivery functions. “User” means a member or guest using the Service. “Work” means a translation, layout, review, or related task requested through the Service.

Article 3 Publication and amendment

The company publishes these Terms and may amend them when permitted by law. Amendments are announced with their effective date. Continued use after the effective date constitutes acceptance where legally permitted.

Article 4 Other standards

Applicable laws, privacy policies, payment rules, and separate written agreements supplement these Terms.

Article 5 Formation of the service agreement

An agreement is formed when the User accepts the Terms and the company accepts the request through the Service. The company may reject requests that are unlawful, impossible to perform, incomplete, abusive, or inconsistent with service capacity.

Article 6 Accounts and guest information

Members must provide accurate information and protect their account credentials. Guests must provide accurate contact and order information. Users are responsible for activity performed through their account unless the company caused the issue.

Article 7 Service content

Chamel provides editable design-file translation, DTP layout adjustment, review options, file analysis, quotes, payment, task tracking, and result delivery. Available formats, languages, limits, and schedules may be shown on the Service.

Article 8 No pre-payment sample

Chamel does not provide a custom translation sample or layout preview before payment unless separately agreed in writing.

Article 9 User environment

Users must provide a compatible device, network, browser, and software environment. The company is not responsible for problems caused by the User’s environment, unsupported files, corrupted files, fonts, licenses, or third-party services.

Article 10 Source files and materials

Users must have the right to upload, process, translate, modify, and deliver source files and all included content. Users must not upload unlawful, infringing, malicious, or unnecessary personal information.

Article 11 File analysis and quotes

The company may analyze file structure, text volume, pages, artboards, fonts, layout complexity, and requested options to calculate scope, price, and schedule. Automated analysis is an estimate and may be revised when the actual file differs materially.

Article 12 Quote validity and changes

A quote is valid for the period shown in the Service. The price or schedule may change when the file, language, options, scope, or work conditions change. The User is informed of material changes before additional payment or work.

Article 13 Payment

The User must pay the displayed amount using an available payment method. Payment providers may process full payment credentials. The company may suspend work when payment fails, is reversed, or is disputed.

Article 14 Payment and work start

Work begins after payment and required information are confirmed. The work start time may be delayed by missing files, incorrect information, payment issues, or requested changes.

Article 15 Order specifications

The source file, target language, glossary, font mapping, review level, priority option, and other settings confirmed before work begins form the order specification.

Article 16 Scope of work

The company performs the selected translation, DTP adjustment, review, and delivery scope. Additional pages, languages, revisions, formats, or work caused by changed requirements may require a new quote.

Article 17 Glossaries

Users are responsible for the accuracy and lawful use of glossaries and terminology. The company may apply a glossary according to the confirmed settings and may request clarification for conflicting terms.

Article 18 Fonts and licenses

Users are responsible for font licenses and permissions. The company may use available mappings or substitute fonts when the original font cannot be legally or technically used.

Article 19 Review levels

Basic review checks omissions, numbers, proper nouns, and terminology. Expert review adds meaning and specialist-term review. Native review checks naturalness, tone, and local expression. Review does not guarantee that every error or preference will be identified.

Article 20 Translation results and automation

Translation and layout may use automated or AI-assisted technology and human review according to the selected option. The User remains responsible for confirming results before publication or distribution.

Article 21 Schedule and priority work

Estimated completion dates are estimates based on scope, file condition, language, review, queue, and cooperation. Priority work may affect price and queue but does not guarantee completion in every circumstance.

Article 22 Progress notices

The company may provide progress, request, payment, completion, and deletion notices by the contact information supplied by the User.

Article 23 Result delivery

Results are delivered through the Service or another agreed method. Users must download and inspect results within the stated availability period.

Article 24 Retention and deletion

Work files and temporary data are retained and deleted according to the privacy policy and the periods shown in the Service. Users must keep their own backup after delivery.

Article 25 Withdrawal, cancellation, and refunds

Withdrawal and refund rights depend on applicable law, work status, the degree of customization already performed, and the reason for cancellation. Refunds may be limited after customized work begins. The company refunds amounts owed through the original or another lawful method.

Article 26 Result inspection and corrections

Users must inspect results and report material errors with the order number and details. The company may correct, rework, refund, or otherwise respond according to the order scope and applicable law.

Article 27 Rights and responsibility for content

Users retain responsibility for source content, instructions, permissions, accuracy, legality, and publication decisions. Users must not request unlawful or infringing work.

Article 28 Results and intellectual property

Rights in user-provided content remain with the rights holder. Rights in newly created work are handled according to the order, payment, applicable law, and any separate agreement. Third-party fonts, images, and materials remain subject to their licenses.

Article 29 Confidential information and file protection

The company limits access to work data to people and vendors who need it, applies security measures, and does not publicly use private files without separate consent, subject to legal obligations and service operation.

Article 30 Personal information

Personal information is processed according to the Chamel Privacy Policy and applicable law.

Article 31 External services and vendors

The Service may use payment, login, hosting, storage, email, analytics, monitoring, AI, translation, and other external services. Their availability and policies may affect the Service.

Article 32 Prohibited conduct

Users must not infringe rights, upload malware or unlawful material, abuse the Service, bypass security, submit false information, interfere with other users, reverse engineer restricted components, or use the Service for an unlawful purpose.

Article 33 Restriction and termination

The company may restrict or terminate access when the User breaches these Terms, creates a security or legal risk, fails to pay, or materially disrupts the Service. The company takes legally required notice and measures where applicable.

Article 34 Service changes and interruption

The company may change, suspend, or discontinue all or part of the Service for maintenance, security, legal, technical, business, or force-majeure reasons. The company provides notice where reasonably possible.

Article 35 Liability and disclaimers

The company is liable within the scope required by law. The company does not guarantee uninterrupted operation, complete error-free translation, unchanged third-party services, or suitability for a particular publication purpose.

Article 36 Damages

A party that causes loss by intentional misconduct or negligence is responsible within the scope required by law. The User must reasonably mitigate avoidable loss.

Article 37 Notices and information

Notices may be provided through the Service, email, or the contact information supplied by the User. Users are responsible for keeping contact information current.

Article 38 Business and customized work

Business or customized work may be governed by a separate quote, order form, or written agreement. If terms conflict, the separate agreement applies to that work.

Article 39 Dispute resolution and governing law

These Terms are governed by the laws of the Republic of Korea unless mandatory law provides otherwise. Disputes are resolved by the competent court under applicable law after good-faith consultation where practicable.

Article 40 Contact

Questions about the Service or these Terms may be sent to info@dmtlabs.co.kr.

Supplementary provision

These Terms are effective from the date announced by the company.